Evolving Technology for Paraprofessionals
Exploring the Impact of Technology on Paraprofessionals in the Legal Industry
About this Highlight
What you'll learn in this webinar highlight 👇
- The rise of the self-service delivery model for paraprofessionals
- The importance of ease of delivery in technology products
- The use of recordings and a knowledge base to support paraprofessionals
- The impact of the pandemic on the shift towards a self-service delivery model
Learn about the Evolving Technology for Paraprofessionals 👇
Top Quotes from this Webinar Highlight
Evolving Technology for Paraprofessionals
How has the pandemic affected the use of technology by paraprofessionals?
With some of the lockdowns, it forced some law firms to temporarily close their offices and really rely on those virtual connections. Clients turn to their devices instead of stopping by the firm's office to read or sign documents or have those connections.
How has the self-service delivery model risen in importance?
What can we look at if we have a question? What are our options? Are there resources? Is there a knowledge base? Are there webinars like this? Are there articles that we can utilize? How can we learn without sitting in a boardroom together?
Why has ease of delivery in the product become more important?
So what we also saw was a lot of cancellations for training sessions, and that was a bit of a shift from what we were used to. But then relying on recordings, relying on how I can get the most information and having basically a knowledge base or one-stop shop to everything I need to know about this product.
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